Please attend your appointment alone, unless you require a chaperone. Chaperone services are available upon request.

Strictly no under 18’s allowed. 

Arrive no earlier than 5 minutes before your appointment time. 

While we do use industry-leading technology, we cannot always guarantee that results will be 100%. We strongly advise following all aftercare recommendations from your clinician for best results.


All consultations require a £100 deposit. Deposit fees are deducted from treatments NOT retail products. 

All appointments (unless on a paid course) require a £100 deposit. All appointments require a 48 hour (business hours) cancellation notice.

For treatments over £500 a 50% deposit of the treatment total is required. All appointments require a 48 hour (business hours) cancellation notice.


Please check all emails of confirmation as these will have consent forms and medical questionnaires which must be filled out prior to any appointment made. Failure to do so could result in your appointment being rescheduled and/or deposit lost. 

In the unlikely event that you are more than 5 minutes late for an appointment, please be aware this may result in your appointment being cancelled and forfeiting you deposit.

For any cancellations we require 2 working days notice to avoid losing your deposit.


If you become unwell with COVID-19 symptoms please reschedule your appointment. If you are not double vaccinated and have been in contact with someone who has tested positive for COVID-19 please reschedule your appointment. 

If you have an appointment for a COVID-19 vaccination, please ensure you have no Dermal Filler treatments 2 weeks before or 2 weeks after the vaccination. 

Other important information

If you require a top up for Botox this has to be done from a minimum of 14 days after the initial appointment, but no longer than 3 weeks after. Any reviews after this are out of the medical guidelines meaning we are unable to do top up at that point. 

A deposit of £100 is required when booking any review. This can be refunded back to you or kept on your account for future appointments. 

It is advised to come to an appointment without make up to ensure your treatment is completed in the allocated time.